Practitioner with privileges at VCH/PHC, who has not logged into a Health Authority computer in over 6 months and/or don’t have an active network account set up
Medical Office Assistant
What is an HxBC account? HxBC account will be linked to your BC Services Card. You will use it to log in securely to CareConnect.
Step 1: Your first step towards accessing CareConnect is to verify your identity using your BC Services Card this can be done in person at a Service BC location,
or using the "Verify by Video" feature in the BC Services Card mobile application. This is the key that enables our team to validate that you are who you say you are, and enables you to move forward with requesting a secure HxBC account for CareConnect Access.
Once you have completed this step, please follow the tab above for instructions on how to Register for an HxBC Account for CareConnect.
Complete this step if you are a:
Practitioner without VCH/PHC privileges
Practitioner with privileges at VCH/PHC, who has not logged into a Health Authority computer in over 6 months
Medical Office Assistant
What you need for this step:
phone (if using mobile app) OR
USB Card Reader and BC Services Card
Your secure 6-digit passcode
Step 2: To access CareConnect, you will need to create an HxBC account or Register your Health Authority account. This account will be linked to your BC Services Card,
and you will use it to securely log in to CareConnect. To get started, click the link below, login with your BC Service Card and compelete the form
you must complete identity verification with a BC Service Centre agent before you can register for an HxBC account. For more information, go to
Validate My Identity Using My BC Services Card
Once you have completed the account registration process, you will presented with account management options. To proceed with your enrolment choose
Click Request Clinic Access
and enter the address of the clinic you are working at.
If you are the first person requesting access from your clinic, you will be asked to provide details about your clinic to support the clinic registration. If your clinic has already been setup with access to CareConnect
you will need to request access to access CareConnect as a member of the clinic.
Once you have registered your clinic, or have requested access to a clinic, please choose the option "Request CareConnect Access". You will be presented with an application form to complete, and once submitted your application
will be reviewed and you will be contacted by a member of the CareConnect team.
While your application is being reviewed, please proceed to Step 4 Complete Privacy & Security Training
Step 4: Each person requesting access to CareConnect from a private practice office must complete a
Privacy and Security Training
Note: If you’ve never used LearningHub before you will need to “sign up for an account” and follow the instructions.
Once you have reviewed the module, please check off the box to confirm completion.
Step 5: Medication information from PharmaNet is included with your CareConnect access. All you need to do is update your existing information or send a new access request to the Ministry of Health.
New PharmaNet Access – Complete if you do not currently have access to PharmaNet in your private practice clinic
Update PharmaNet Access - Complete if you currently have access to PharmaNet with another vendor
Ensure that your medical office staff list is up to date by Updating Supervised Persons Information
For Medical Office Staff:
Office staff must complete an Undertaking for Supervised Persons. You must sign one Undertaking for each physician that you are supporting, and store these forms in your clinic records, to be presented upon request to the Ministry of Health.
Clinics located within the Vancouver Coastal Health Authority catchment area are eligible if they have a Private Practice Network Connection. If your clinic is located outside of the VCH catchment area, you are currently not eligible. If your clinic does not have a PPN connection, please contact email@example.com to inquire whether your clinic can get PPN access.
Please contact our team, we can advise if you have an active Network Account associated with your name. If we are able to find an active Network Account, you will need to call VCH Service Desk (604-875-4334) to have them manually reset your password.
Currently the Rapid Access to CareConnect button is available through the following EMRs – Telus Med Access, Telus Wolf, Plexia and Intrahealth/Profile. If you use another EMR, please contact us for more information.
One click within the City Centre Urgent Primary Care Centre’s EMR opens up CareConnect and its wealth of information on a patient’s clinical history, allowing for a more coordinated, informed, and improved approach to delivering care in the community.
The CareConnect team is happy to announce a new initiative – CareConnect Peer Mentors. These physician champions will work with our team to support physicians using CareConnect in their private practices to better optimize their usage and unlock the full capacity of CareConnect.