CareConnect is a secure, view-only Electronic Health Record (EHR) that delivers patient-centric information to support healthcare providers in their delivery of patient care.
Please note: CareConnect is available for the purpose of providing/supporting direct patient care. Access for secondary uses (i.e. research, surveillance) is not approved. Your access is audited.
Episodic care converted to longitudinal care instantaneously.
CareConnect lets me access information to care for the patient in front of me including consult letters, discharge summaries, PharmaNet, and labs immediately available for review.
CareConnect has been an amazing tool to have! It has saved us lots of time as we don't have to wait for hospitals to reply back to our fax requests. It’s great to have a patient’s history in one central place
Fantastic initiative and wonderful addition to community based practice. Saving me and especially my staff tons of time
Having access to CareConnect within my EMR has made access so much easier. I use CareConnect almost every day. If I’m not sure of whether or when I will receive a document from someplace like a lab or acute care, I can quickly check in CareConnect without having to call someone or wait to see if the information arrives.
Tremendous clinical benefit in the brief period I’ve been using it. Recently had a new patient with “cancer” diagnosis (no records). Was able to access recent reports from hospital and quickly learn the true nature of his issue.
The following steps will help you register
You must complete this step if you are a:
Complete this step if you are a:
Step 3:
Once you have completed the account registration process, you will presented with account management options. To proceed with your enrolment choose
Click Request Clinic Access
and enter the address of the clinic you are working at.
If you are the first person requesting access from your clinic, you will be asked to provide details about your clinic to support the clinic registration. If your clinic has already been setup with access to CareConnect
you will need to request access to access CareConnect as a member of the clinic.
Once you have registered your clinic, or have requested access to a clinic, please choose the option "Request CareConnect Access". You will be presented with an application form to complete, and once submitted your application
will be reviewed and you will be contacted by a member of the CareConnect team.
While your application is being reviewed, please proceed to Step 4 Complete Privacy & Security Training
Step 4: Each person requesting access to CareConnect from a private practice office must complete a
Privacy and Security Training
course online.
This course is mandatory and must be completed prior to initial use of CareConnect. You can register to the course at http://learninghub.phsa.ca/moodle/course/view.php?id=2805
Note: If you’ve never used LearningHub before you will need to “sign up for an account” and follow the instructions.
Once you have reviewed the module, please check off the box to confirm completion.
Step 5: Medication information from PharmaNet is included with your CareConnect access. All you need to do is update your existing information or send a new access request to the Ministry of Health.
For Physicians:
New PharmaNet Access – Complete if you do not currently have access to PharmaNet in your private practice clinic
Update PharmaNet Access - Complete if you currently have access to PharmaNet with another vendor
Ensure that your medical office staff list is up to date by Updating Supervised Persons Information
For Medical Office Staff:
Office staff must complete an Undertaking for Supervised Persons. You must sign one Undertaking for each physician that you are supporting, and store these forms in your clinic records, to be presented upon request to the Ministry of Health.
Clinics located within the Vancouver Coastal Health Authority catchment area are eligible if they have a Private Practice Network Connection. If your clinic is located outside of the VCH catchment area, you are currently not eligible. If your clinic does not have a PPN connection, please contact ppnadmin@phsa.ca to inquire whether your clinic can get PPN access.
No, Medical Office Assistants and other supporting staff (Nurses, LPNs) can access CareConnect in a private practice setting.
Please contact our team, we can advise if you have an active Network Account associated with your name. If we are able to find an active Network Account, you will need to call VCH Service Desk (604-875-4334) to have them manually reset your password.
It depends, but generally 2-3 weeks from clinic set up to having all the clinic’s staff on boarded. Though it only requires approximately 2-3 hours of your time.
Currently the Rapid Access to CareConnect button is available through the following EMRs – Telus Med Access, Telus Wolf, Plexia and Intrahealth/Profile. If you use another EMR, please contact us for more information.
No, there is no cost associated with CareConnect. This is the case if your clinic is already on the Private Physician Network.
No, CareConnect can only be accessed via your EMR when you are physically situated on your clinic’s secure PPN network.
No, to access CareConnect’ s webpage https://bc.careconnect.ca you will need to open a web browser external to your EMR i.e. not using you EMR’s browser.
Keep upto date with changes to CareConnect!
One click within the City Centre Urgent Primary Care Centre’s EMR opens up CareConnect and its wealth of information on a patient’s clinical history, allowing for a more coordinated, informed, and improved approach to delivering care in the community.
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CareConnect is now available for Nurse Practitioners, Nurses and other supporting staff working in private practice clinics.
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The CareConnect team is happy to announce a new initiative – CareConnect Peer Mentors. These physician champions will work with our team to support physicians using CareConnect in their private practices to better optimize their usage and unlock the full capacity of CareConnect.
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CareConnect has been an excellent resource for our doctors, enabling them to access patient information with just a few clicks. The ability to check patients’ information – consults, results and care plans – all in one place allows our medical staff to make decisions with confidence and deliver the best care to our patients”