CareConnect is a secure, view-only Electronic Health Record (EHR) that delivers patient-centric information to support healthcare providers in their delivery of patient care.
Please note: CareConnect is available for the purpose of providing/supporting direct patient care. Access for secondary uses (i.e. research, surveillance) is not approved. Your access is audited.
Encounters
Comprehensive overview of patients encounters with Provincial Acute Care facilities
Medication
Integrated view of PharmaNet, providing information on medications dispensed in B.C. community pharmacies.
Diagnostic Imaging
Access to diagnostic imaging reports from across six health authorities in BC
Documentation
Consultations, Discharge summaries, Operative Reports, History & physical reports, and Transfer Summaries from from VCHA, Children's and Women's Health Centre, BC Cancer Agency, IHA, FHA and NHA
Lab Work
Access to lab results from across six health authorities in BC as well as Community Labs (BC Biomedical, LifeLabs, and Valley Medical) and Canadian Blood Services.
Immunization History
Coming Soon!
CareConnect has been an excellent resource for our doctors, enabling them to access patient information with just a few clicks. The ability to check patients’ information – consults, results and care plans – all in one place allows our medical staff to make decisions with confidence and deliver the best care to our patients”
Dr. Afshin Khazei, Medical Director
Vancouver City Center Urgent Primary Care Center
Episodic care converted to longitudinal care instantaneously.
Dr. Angela Lee
Physician, Crossroads Medical Clinic
CareConnect lets me access information to care for the patient in front of me including consult letters, discharge summaries, PharmaNet, and labs immediately available for review.
Dr. Julie Nguyen
Physician
CareConnect has been an amazing tool to have! It has saved us lots of time as we don't have to wait for hospitals to reply back to our fax requests. It’s great to have a patient’s history in one central place
Michelle
Clinic Manager
Fantastic initiative and wonderful addition to community based practice. Saving me and especially my staff tons of time
Dr. Fraser Norrie
Family Physician
Having access to CareConnect within my EMR has made access so much easier. I use CareConnect almost every day. If I’m not sure of whether or when I will receive a document from someplace like a lab or acute care, I can quickly check in CareConnect without having to call someone or wait to see if the information arrives.
Dr. Fiona Duncan
Private Physician
Tremendous clinical benefit in the brief period I’ve been using it. Recently had a new patient with “cancer” diagnosis (no records). Was able to access recent reports from hospital and quickly learn the true nature of his issue.
Practitioner with privileges at VCH/PHC, who has not logged into a Health Authority computer in over 6 months and/or don’t have an active network account set up
Medical Office Assistant
What is an HxBC account? HxBC account will be linked to your BC Services Card. You will use it to log in securely to CareConnect.
Step 1: Your first step towards accessing CareConnect is to verify your identity using your BC Services Card this can be done in person at a Service BC location,
or using the "Verify by Video" feature in the BC Services Card mobile application. This is the key that enables our team to validate that you are who you say you are, and enables you to move forward with requesting a secure HxBC account for CareConnect Access.
Once you have completed this step, please follow the tab above for instructions on how to Register for an HxBC Account for CareConnect.
Step 2
Complete this step if you are a:
Practitioner without VCH/PHC privileges
Practitioner with privileges at VCH/PHC, who has not logged into a Health Authority computer in over 6 months
Medical Office Assistant
What you need for this step:
phone (if using mobile app) OR
USB Card Reader and BC Services Card
Your secure 6-digit passcode
Step 2: To access CareConnect, you will need to create an HxBC account or Register your Health Authority account. This account will be linked to your BC Services Card,
and you will use it to securely log in to CareConnect. To get started, click the link below, login with your BC Service Card and compelete the form
Note:
you must complete identity verification with a BC Service Centre agent before you can register for an HxBC account. For more information, go to
Validate My Identity Using My BC Services Card
above.
Step 3
Step 3:
Once you have completed the account registration process, you will presented with account management options. To proceed with your enrolment choose
Click Request Clinic Access
and enter the address of the clinic you are working at.
If you are the first person requesting access from your clinic, you will be asked to provide details about your clinic to support the clinic registration. If your clinic has already been setup with access to CareConnect
you will need to request access to access CareConnect as a member of the clinic.
Once you have registered your clinic, or have requested access to a clinic, please choose the option "Request CareConnect Access". You will be presented with an application form to complete, and once submitted your application
will be reviewed and you will be contacted by a member of the CareConnect team.
While your application is being reviewed, please proceed to Step 4 Complete Privacy & Security Training
Step 4
Step 4: Each person requesting access to CareConnect from a private practice office must complete a
Privacy and Security Training
course online.
Note: If you’ve never used LearningHub before you will need to “sign up for an account” and follow the instructions.
Once you have reviewed the module, please check off the box to confirm completion.
Step 5
Step 5: Medication information from PharmaNet is included with your CareConnect access. All you need to do is update your existing information or send a new access request to the Ministry of Health.
For Physicians:
New PharmaNet Access – Complete if you do not currently have access to PharmaNet in your private practice clinic
Update PharmaNet Access - Complete if you currently have access to PharmaNet with another vendor
Ensure that your medical office staff list is up to date by Updating Supervised Persons Information
For Medical Office Staff:
Office staff must complete an Undertaking for Supervised Persons. You must sign one Undertaking for each physician that you are supporting, and store these forms in your clinic records, to be presented upon request to the Ministry of Health.
Clinics located within the Vancouver Coastal Health Authority catchment area are eligible if they have a Private Practice Network Connection. If your clinic is located outside of the VCH catchment area, you are currently not eligible. If your clinic does not have a PPN connection, please contact ppnadmin@phsa.ca to inquire whether your clinic can get PPN access.
Please contact our team, we can advise if you have an active Network Account associated with your name. If we are able to find an active Network Account, you will need to call VCH Service Desk (604-875-4334) to have them manually reset your password.
It depends, but generally 2-3 weeks from clinic set up to having all the clinic’s staff on boarded. Though it only requires approximately 2-3 hours of your time.
Currently the Rapid Access to CareConnect button is available through the following EMRs – Telus Med Access, Telus Wolf, Plexia and Intrahealth/Profile. If you use another EMR, please contact us for more information.
No, to access CareConnect’ s webpage https://bc.careconnect.ca you will need to open a web browser external to your EMR i.e. not using you EMR’s browser.
One click within the City Centre Urgent Primary Care Centre’s EMR opens up CareConnect and its wealth of information on a patient’s clinical history, allowing for a more coordinated, informed, and improved approach to delivering care in the community.
The CareConnect team is happy to announce a new initiative – CareConnect Peer Mentors. These physician champions will work with our team to support physicians using CareConnect in their private practices to better optimize their usage and unlock the full capacity of CareConnect.
CareConnect has been an excellent resource for our doctors, enabling them to access patient information with just a few clicks. The ability to check patients’ information – consults, results and care plans – all in one place allows our medical staff to make decisions with confidence and deliver the best care to our patients”